BPO/Outsourcing/ITeS/KPO Whitepapers

Featured BPO Whitepapers

The Impact of Technology on Cost in Business Process Outsourcing: Learn how technology, if chosen and implemented carefully, will have a major impact on driving down these costs, in both the short and long term.

Learn the pros and cons of outsourcing your Human Resources functions: Receive this FREE "HR Outsourcing" Buyer's Guide along with complimentary, no obligation price quotes (via phone and email) from multiple quality & independent HR Outsourcing providers through BuyerZone.

Whether you have five employees or 500, an HRO (Human Resources Outsourcing) provider can supply experienced professionals to handle your company's staff management needs from payroll and employee recruitment to benefits and policy manuals. This HR Outsourcing Buyer's Guide will explain the full range of solutions HRO providers offer, how to find the right vendor, and the various costs involved.

Executive Insight: Multi-Sourcing Learn what 22 top executives had to say is the best solution for reducing costs, maintaining service levels and controlling performance variance to provide a consistent customer experience every time.

Although call center environments vary, most executives share two common goals for improving the frontline: to do things better, and to do them cheaper. In response to this overwhelming demand to do more with less, one of the most common solutions to "cheaper" has been to cut labor costs through labor arbitrage or multi-sourcing. But many executives have discovered after the fact that "cheaper" came at the expense of "better," taking with it quality, and consequently, customer loyalty.

To discover if it is possible to achieve the seemingly opposed goals of lower costs and consistent, quality service while multi-sourcing, inContact conducted a series of executive interviews. They asked what everyone wants to know, "Can it really be done? And, if so, how?" Read the result of this three month benchmarking study on multi-sourcing to uncover what leading organizations are doing to create a consistent level of service across all agent segments.