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6/24/2004 New law will limit government use of outsourcing - wate.com

The state's food stamp information hot line is operated from a call center in India. But that might not be the case much longer. The contract expires in September and a new law should give U.S. firms a leg up in the bidding process. It requires state government to give preference to data entry and call center contractors operating in the United States.... Read More

6/24/2004 Inside offshoring: The best place to go? - ZDNet

India is the name most commonly associated with offshore outsourcing and, as such, was the focus of silicon.com's recent fact-finding trip to the subcontinent. A wealth of qualified graduates promises to keep India at the top of the tree for some time but other Asian countries are catching up fast, along with the emerging 'nearshore' cheap bases in Eastern European countries. Even within India itself, some IT companies are being forced to look away from the high-tech hotspots of Bangalore and New Delhi. Chennai (Madras) is going from strength to strength, with the likes of Xansa investing heavily in new facilities there.... Read More

6/24/2004 BPO boosts IT services by 6%: Gartner - Sify

Accelerated activity in global outsourcing boosted IT services market to $569 billion last year, up 6.2 per cent from 2002, making India a major benificiary as it attracted a wide array of companies to its shores. The worldwide IT services market grew from $536 billion in 2002 to $569 billion last year, with US suppliers continuing to lead the pack in terms of revenue and market share, a recent report by the research firm Gartner said. It also said the revenue of vendors-based in India grew 29 per cent, making it 1.4 per cent of the total market.... Read More