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Wings Customer Care - Company Profile
With
branches in Mumbai (Bombay),
Raipur & Delhi (NCR), Wings Customer Care is an
ISO 9001:2000 Certified Company
promoted by core professionals, and backed by the expertise of individuals from
industry.
The mission of Wings Customer
Care is to become the
preferred service provider for Corporations and provide them with one-stop HR
solutions. This would include people, process and technology solutions.
We have the wherewithal to deliver quality matching global customer care
standards. For us quality comes first
Wings Customer Care BPO Services
- CUSTOMER SERVICE AGENTS - TRAINING MODULE
- Accent Training - This part is designed to work on
neutralization of American accent.
- Business English - In this Part, trainees learn to
speak grammatically correct English.
- Americanism - An exposure to American culture and
lifestyle.
- CRM - The core of our training, with a
comprehensive learning of Customer Care.
- Keyboarding/Call center terminology - Improving
keyboard skills and learning call center-speak.
- Telemarketing - This includes segments for
tele-etiquette, selling over telephone, and handling the entire gamut of
tele-management.
- Call Center Dynamics - Detailed understanding of
what the environment is like, including sessions on a simulator.
- Interview Skills - Trainees are given an insight of
how an Interview is conducted and how are they to handle themselves during
the same.
- Personality Development - This lesson has been
designed to enhance the personality of the candidates. Efforts are made to
make them aware of how the candidates are supposed to attired, sitting and
how to face the interview panel.
- 360 DEGREE HR SOLUTIONS FOR CONTACT CENTERS
Your sound business practices result from forming key
strategic partnerships and choosing reliable suppliers. These relationships
would allow you to provide your customers with top deck service, while
leveraging the experience and expertise that your partners can provide. We
have the expertise and wherewithal to provide you an end-to-end solution for
your Human Resource needs which would be quality driven and cost effective.
Our core business lines are:
- Recruitment and Selection of Customer Service
Agents
- Training and Development
- Proficiency Assessments
- Recruitment and Selection
Managing the right quality and quantity in a high
attrition environment requires special skills. We have the ability to
translate your requirements to market driven metrics, and handle all
associated functions. You would be assured of the right talent, well trained,
and joining you at required times in required numbers. Our process would
include:
- Resource need analysis and mapping talent
- Selection, with or without psychometric testing
- Training borderlines to clear the selection bar
Contact Wings Customer Care
A 13 (Main Road), Kailash Colony, New
Delhi (NCR), INDIA Tel: 011-51633202 - 04, E-mail:
business@wingscustomercare.com, web: www.wingscustomercare.com
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