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BPO Companies > vCustomer
vCustomer - Company Profile
vCustomer is a leading US-based global provider of process-driven,
quality-centric BPO, contact center and technology support services from its
multi-city, state-of-the-art processing centers in India, equipped with the most
reliable computing and communications solutions. vCustomer delivers the only
truly customized contact center solution starting from customized agent
desktops, CTI integration, and real-time web based monitoring and reporting
capabilities.
As a scalable, people-driven organization, supported by cutting edge technology
infrastructure, vCustomer continually strives to enhance value for its
clients. Through seamless deliveries made possible by tested processes and an
unflinching focus on quality, the company continues to delight millions of
customers.
Founded in 1999 and backed by investors including Warburg Pincus, WestRiver
Capital, and Oki Developments, vCustomer leverages its ISO certified and Six
Sigma driven quality methodologies along with deep domain expertise in the
Technology Support & Retail sectors to help its customers achieve world-class
operational excellence and competitive advantage. Today, vCustomer handles
millions of customer contacts a month by voice, email, web chat, IVR and
self-service solutions.
vCustomer BPO Services
vCustomer provides a wide range of
back-office processing services that support day-to-day
information processing needs in a manner that
supplements and integrates with clients' marketing
campaigns. vCustomer's services help clients achieve
higher profitability and increased market share by
enabling them to focus on their core competencies that
impact the top and bottom-line.
vCustomer's suite of business
processing solutions provide customized service and
audit-proof documentation backed by proven expertise and
state-of-the-art infrastructure. vCustomer processes
data from various mediums including fax, web forms,
emails, scanned images and hard copy documents. The
services include:
Customer care
Technology Support
Rebate & Document Processing
- Verification and examination of several forms of
electronic input such as EDI, email, web forms,
mail-in rebate coupons
- Services: development and delivery of rebate
calculations, plan setup, custom attachments, payment
details for customer inquiries and reporting
Order/ Data entry
- Processing of incoming customer
applications/correspondence received in the form of
faxes, web forms, email, scanned images or hardcopy
- Customer change requests such as address changes
Claims Processing
- Verification and examination of claims received
from electronic paper processing to final settlements
- Services: processing initiation, investigation and
valuation, negotiation and settlement, subrogation and
recovery, and closing of file
Collections
- Inbound and outbound collections on delinquent
accounts varying by levels of delinquency
Knowledge Management
- Researching databases, websites and past records
- Collating and managing a repository of information
- Query resolution using knowledge repository
- Custom analytics and business intelligence
development
Finance and Accounting
- Offerings include: general accounting, accounts
payable, accounts receivable, billing services, cash
management
- Optimizing financial reporting, collections,
financial management
Contact vCustomer
520 Kirkland Way, Kirkland, WA 98033, USA,
Phone: 206-802-0200, Fax: 206-802-0201
B-1/G-6 , Mohan Cooperative Industrial Estate, Mathura Road, New Delhi,
India 110044
email: info@vcustomer.com web: www.vcustomer.com |
