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BPO Directory >
BPO Companies > Premier Call Centers
Premier Call Centers - Company Profile
Premier Call Center is looking for inbound and outbound
hourly payments campaigns 12. 00 USD per hour agent. This service includes the
agents, supervisors, trainer, QA, IT, Infrastructure, Long Distance service,
Datatell dialer, bilingual agents in English and Spanish.
We offer you the best quality in services. I will love to know if your team can
help us to increase our services here in central America for new clients who
need call center assistant to run their business.
Services Offered
Appointment Setting
The difference is PCC's ability to quickly identify the suspect prospects from
the genuine Prospects. PCC associates are highly skilled at effectively working
through your database to uncover solid sales leads. We professionally present
your unique marketing message and set the quality appointments your sales force
depend upon to CLOSE THE SALE.
Customer service
We provide customer service support 24 hours a day, 7 days a week, all year
round. Services vary according to client's needs. Providing information,
dispatching service or technical support personnel, all according to client's
requirements and escalation protocol. Client databases may be maintained locally
or accessed across the web.
Sales
A great deal of our success is due to our people and innovative processes. We
have experts that study key elements of your product or service, thoroughly
analyze your customer base and develop the most effective solution for acquiring
new customers . From toll-free direct response campaigns and targeted up-sell
programs to complicated sales pitches, our well-trained and experienced agents
are highly skilled at converting more prospects into customers.
While one program may utilize a combination of traditional call center sales
agents, other programs may achieve greater results through PCC's interactive
Voice Response (IVR) or Advanced Speech Recognition (ASR) applications. PCC can
provide you with up-sell and cross-sell solutions that create new revenue
opportunities.
Referral Services
Whether a location based referral, or a criteria based match, our agents can
help your customers connect with you. We can even transfer your caller "live".
Web receptionist services*
With PCC's Website Receptionist Service we can help you improve customer service
satisfaction and increase online sales. We offer full sales and customer support
utilizing online chat, email, and telephone web integration tailored to your
company's needs
Customer Care Programs
Today many businesses find it increasingly difficult to provide high-quality
customer service and product support without diverting resources from their core
businesses. The expense of owning and operating state-of-the-art contact centers
is very high. As a result, many companies benefit from outsourcing their
customer care efforts.
Premier Call Centers Dedicated Customer Care Services retain and grow your
customer base, serving as an extension of your own corporate support
infrastructure. We offer fully-integrated solutions, utilizing live-operator
call processing, Interactive Voice Response (IVR) and Internet services to
deliver a program customized to meet your needs. Our highly skilled English,
Bi-lingual and Spanish only Customer Care Programs ensure each of your customer
segments is appropriately addressed and handled with care.
Premier Call Centers Dedicated Customer Care Services retain and grow your
customer base, serving as an extension of your own corporate support
infrastructure.
Each agent goes through extensive and ongoing training on your products or
service to provide the highest level of care. Premier Call Center's Quality
Assurance systems provides our clients the ability to monitor agent performance
in real-time, while providing us with valuable information to continually assess
customer concerns and quickly provide clients feedback on improvements to
enhance your customer care solutions.
Financial Services
Catalog Sales
Whatever marketing mix you use, from Infomercials to traditional TV, Radio or
print, we can help you make the most of your advertising budget. Through the use
of precise advertising response tracking, we will help you maximize your sales
and streamline your operation. Complete catalog order taking and credit card
transaction processing services are supported. Order tracking, multiple payment,
shipping, and tax rates are easily integrated as well as "up-sell and
cross-sell" of products and services.
Year Started
2005
Number Of Employees
10-50
Contact
Website: www.premiercallcenters.com
Phone: 305-394-9762
Email: george@premiercc.net
Address: el doerado panama, plaza psari , panama, n/a, panama, zip code: 507.
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