OKS Group - Company Profile

OKS is a full service, customer contact and business process outsourcing solutions company. Headquartered outside Philadelphia, OKS has offices in the U.S., London, Toronto and Düsseldorf, and production facilities in the U.S. and India. OKS Group has been the recipient of many industry honors, including the Deloitte & Touche "Top 50 Fastest Growing Technology Companies" for the fifth consecutive year and honored with their prestigious Gold Circle Award for 2002. Its integrated services combine state-of-the-art technology and world-class expertise in customer interaction and data management, freeing the client to pursue opportunities in their core competencies.

The OKS Group approach empowers companies to become market leaders by allowing the client to focus on product development and marketing while partnering with OKS Group to build and manage outsourcing services on a massive scale. It has consistently ranked in the Top 50 U.S. call center outsourcing companies since 1992, and in 2002 it was ranked in the Top 25 by "Call Center Solutions" magazine. Its Indian subsidiary, OKS Span Tech Pvt. Ltd. has been awarded the prestigious ISO 9002 certification.

As a full-service outsourcing provider, OKS helps companies build strong, profitable relationships with their customers. It understands clients’ needs, develops custom-tailored solutions based on their specific requirements and assembles multi-disciplinary teams to create robust customer and data interaction solutions.
 

BPO Services

• Customer Interaction Services
• Call Centre Inbound Services
• Call Centre Outbound Services
• Customer Relationship Management
• Direct Mail and Direct Marketing
• Interactive Voice Response (IVR)
• Data Interaction Services
• Business Process Consulting
• Data Capture and Enhancement
• Financial Transaction Processing
• Transcription Services
• Web Mining
• Yellow Page Publisher Service

Year Started

NA

Number Of Employees

2000

Contact

OKS Group, North American Solutions Center, 303 Parsons Avenue, Bala Cynwyd, PA 9004, U.S.A. E-mail: ntalbot@oksgroup.com, Tel: +1.610.667.3000, Fax: +1.610.667.3002 Web: www.oksgroup.com