Navigant Technologies - Company Profile

Navigant Technologies is an International Call Center headquartered in New Delhi, India. We deliver services out of a spacious contact center with the most reliable computing and communication solutions. Today, Navigant provides proven scalable Customer Contact and Back Office processing solutions that save corporations up to 30-40% of their current costs. Benefits of such B2B programs have been realized by some of our prestigious clients such as PTC, SGI, Oracle, Inphi Corporation, Sar Softech, Bull Media and many more.

Navigant has been handling Inbound / Outbound voice and web based outsourcing center for our customers across South Asia, US, Canada and the UK. With a proven and highly redundant telecommunications platform, Navigant Technologies utilizes today's most cutting edge technology to improve all aspects of our client's processes.

Navigant exists to help you better understand and connect with your customers. We see ourselves as a strategic partner rather than a vendor. We engage with select clients for whom we are confident we can add value.

Services

• Lead Generation
• Lead Qualification
• Appointment Setting
• Direct mail and phone follow up
• VAR./distributor support programs
• Driving attendance to Exhibitions and Seminars
• Onsite and Offsite demo arrangements

• Customer nurturing & development programs
• Relationship management and development
• Cycle calling programs
• Order processing
• Reactivating and managing inactive accounts

Technical Helpdesk

• Call Logging / Ticket generation
• Level one call support
• Call escalation / resolution
• Network management
• Remote server management
• Performance monitoring
• Change request management
• Problem management
• Capacity & load management

• Lead management, distribution and control
• Data analysis
• List cleaning operations.
• On-line connection to client's internal system/s
• Comprehensive and flexible management reporting.

Contact

221, Okhla Industrial Area Phase III, New Delhi 11 0028, India,  Ph: +91 11 51636151
Fax: +91 11 51708622,  email: ankurb@navigantindia.com, US Ph: 212-381-1101,  Web: www.navigantindia.com