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NIIT SmartServe is a subsidiary of NIIT Technologies, a
global IT solutions company, listed on major stock exchanges in India.
NIIT SmartServe is the Business Process Management (BPM) arm
of NIIT Technologies, a global IT solutions company. The company is a premier IT
Services organization in India with a turnover of over US$100 million. NIIT
SmartServe aims is to develop and deliver dependable, flexible, cost-effective
support services for Back office and Contact centre operations for leading
organizations.
It is uniquely positioned to deliver a diverse set of
customized service offerings and end-to-end solutions that require a higher
level of skills and sustained quality delivery.
NIIT SmartServe has all the ingredients that go towards
making a successful business process outsourcing provider. A strong quality
orientation, backed by prestigious certifications and assessments of the parent
NIIT, such as the CMM Level 5 and ISO 9002, ensure that processes conform to
stringent global standards. Additionally, it has vast pool of skilled manpower
specially trained by its independent ITES training division, Planetworkz.
NIIT SmartServe has a balance of voice and back-office
processing operations capabilities through a variety of service channels, like
web, voice, email and chat, to provide clients in a range of verticals with a
complete one stop solution in India This not only addresses the needs of various
processes of the client but also serves processes which require, or might grow
to require, more than one service for fulfillment.
BPO Services
- Outsourcing Consulting
- Outsourcing solution determination and Candidate Process Identification
- Back Office
- Data Management
- Regulatory Compliance Checking
- Contact Centre
- In-bound calls/emails
- Out-bound calls
- Helpdesk services
Year Started
2002
Number Of Employees
700
Contact
230, Udyog Vihar, Phase 1, Gurgaon, Haryana - 122002, India
E-mail: marketing@niitsmartserve.com, Tel (91) 124-5002702, Fax (91) 124-5002701
Web:www.niit.com
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