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BPO Directory >
BPO Companies > iCall India Limited
iCall India Limited - Company Profile
At iCall, we provide high quality, value added contact center
services and Business Process Outsourcing (BPO) services. We offer the
satisfaction that comes from working with a technologically sound business
partner. We are committed to continually investing in our people, processes,
infrastructure and facilities. Our objective is to provide our clients with the
highest levels of performance. We are committed to building scalable and
repeatable business solutions that ensure our customer's success.
iCall specializes in outsourced customer care services, including a whole range
of telemarketing services, inbound order taking, market research as well as
inbound customer care with over 300 seats capacity in each shift, staffed with
highly qualified representatives possessing depth of experience and skill sets.
iCall provides customized Outbound, Inbound & Back Office solutions, which helps
client:
Increase revenue and market share
Reduce customer attrition
Strengthen customer loyalty and satisfaction
Retain focus on core competencies
Reduce customer acquisition costs
Constant improvement in the processes through Customer feedback
iCall offers low cost solutions for a variety of industries' marketing, sales
and customer support needs. Services provided by iCall can be categorized as:
Outbound Services
Inbound Services
Back hand services
We recruit people with the right skill sets to suit your contact center needs.
Our people undergo training modules that are tailor-made for your industry,
products and processes.
Our team leaders and managers are trained to handle the high-pressure contact
center environment. Understanding real time and historical Contact Center
reports is a part of their initial training and induction. We make sure they
understand the significance of issues like real time monitoring and feedback.
We define strict quality measures to be achieved by each of our teams. Our
internal performance measures are usually stricter than the ones set by the
client.
Services Offered
Outbound Services
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Telemarketing services
Lead generation / qualification
Prospecting
Promoting new services or products
Credit authorization
Credit verifications
Collections, etc
Retention programs
3rd party verification service
Employment verification
Market Research surveys
Inbound Services
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24*7*365 Customer Service
Application processing
Subscription services
Billing queries, etc
Order taking
Sales closures
Up-selling and Cross-selling
Back Hand Services
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Billing services
Invoice processing
Accounts Receivables
Accounts Payables
Reconciliation with clients, banks, outside intermediaries, etc.
Credit / Debit card applications processing
Account openings / amendments and audit checks
Claims Processing
End to End Loan processing
Year Started
2001
Number Of Employees
500
Contact
Website: www.icallindia.net
Phone: 866 214 2255
Fax: +91 79 26856025
Email: shardik@icallindia.net
Address: 7th Floor GNFC InfoTower, SG Highway, Bodakdev, Ahmedabad, Gujarat,
India, pincode: 380054.
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