Epicenter Technologies - Company Profile

Epicenter Technologies is India's Leading Customer Contact Centre providing Voice Based Services in the areas of Collections, Telemarketing and Customer Care.

Epicenter Technologies is a joint endeavor of B. N. Kalyani, Chairman of the $ 500 Million Bharat Forge Group, Ken Eldred, the co-founder of $ 35 Billion Ariba Technologies and K. Vijay Rao, a well known technocrat (Ex MD of AT&T Lucent, India). The vision, dynamism & business acumen of the promoters has nurtured Epicenter into a leader in Business Task Outsourcing for a large number of prestigious clients around the globe. The promoters are supported by a team of immensely talented and experienced management members, who provide global expertise to Epicenter. Epicenter also enjoys a strong support from its Venture Capitalists - Infinity Venture and GW Capital.

Epicenter Technologies believes in six basic Core Values which are Its People, Customers, Integrity, Team Work and Continuous Improvement, Quality and Innovation.

Epicenter Technologies has Core Competence in processes like Early Stage Collections, Telemarketing and Customer Care of Financial Products. Epicenter provides a best-in-class call center operation that reflects the "Client Standard" in terms of high quality customer service while minimizing cost through efficient management of processes, procedures and technological infrastructure. It provides a solution that allows scalability without compromising on quality. It ensures a seamless transition of work from the client to Epicenter.

Epicenter Technologies has invested in state-of-the-art infrastructure to ensure uninterrupted uptime connectivity for instant response. It has the latest technological tools in e-CRM and video monitoring facilities - the first call center in India to opt for these facilities.

Epicenter Technologies BPO Services

• Collection Express
  • The Collection Express Services offer Early Stage Collection, Late Stage Collection, Skip Tracing etc.
• Telemarketing
  • Customer acquisition is a challenge even in the best of times. In today's competitive and stringent regulatory environment, it is a mammoth task. To help clients effectively tackle this task, Epicenter has created a focused Telemarketing team: "The Rainmakers".
• Customer care

  • Inspite of a surfeit of the Customer Care Solutions and Service Providers available today, end users regularly complain about poor Customer Service. Epicenter's experience has shown that effective and potent customer care can be one of the most effective tools to differentiate our clients' product/service offerings. And to enable our clients thus, Epicenter has constituted a team of customer care specialists: "Ask Me Agents". They deliver tailor-made customer care solutions that really care for your customer and go a long way in ensuring repeat business.
     

Contact Epicenter Technologies

Epicenter Technologies Pvt. Ltd. Sigma, 11th Floor, Hirandanani Gardens, Powai, Mumbai (Bombay) INDIA - 76, Ph. : +91-22-56948843, Ph. : +91-22-25705666 / 25705036, Toll Free (USA) : 866 883 7702, Fax : +91-22-25705039, E-Mail : rajac@epicentertechnology.com

Epicenter Technologies, Inc. 11840 Nicholas Street Suite 205 Omaha, NE 68165, USA. Tel Off : 402-493-1775, Fax : 402-493-0855 Web: epicentertechnology.com