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24/7 Customer - Company Profile
24/7 Customer is a leading global provider of business
process outsourcing services and the world's first offshore-based, integrated
Customer Lifecycle Management services provider. 24/7 Customer enables customers
to enhance customer-impacting business processes through its experience, size,
scalability, flexibility, business understanding and operational excellence.
Founded in April 2000, 24/7 Customer employs over 4000
professionals across six offices in the US, Canada, UK and India. In June 2003,
Sequoia, one of the top three venture capital firms in the world, invested US $
22 million in 24/7 Customer. The backing of Sequoia, coupled with an experienced
management team and board of directors, propels 24/7 Customer's commitment to
constantly outstrip customer expectations.
Your Customer, Our Passion
The client's end customers are the focal point of
24 by 7 Customer's service portfolio. 24/7 Customer has built its services on an
integrated Customer Lifecycle Management (CLM) model. These services bind the
core customer-impacting processes of the customer's business - enabling the
business to effectively acquire, understand, serve and retain customers.
24/7 Customer's CLM model is a three-tiered approach that seamlessly integrates
all points in the customer lifecycle of an organization through the following
services:
BPO Services
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Customer Intelligence: Powerful customer insight for informed decision-making
- Customer Interaction Services: Round-the-clock service for your customers
and prospects
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Back Office Services: Working behind the scenes to meet customer demands
The Leadership Advantage
- Listed among the top 5 offshore call center firms in a survey conducted by
Managing Offshore (CMP Media) and neoIT (an offshore advisory firm).
- Authorized
and regulated by the Financial Services Authority, UK.
- First offshore BPO company to get ISO 9000
- First company in India to obtain COPC-2000® certification
- Six Sigma focus on quality
- Amongst “Six Best Start-ups†- Fortune
- A NASSCOM Top 15 Company
Contact 24/7 Customer
US: 720 University Avenue, Suite 100, Suite 204,
Los Gatos, CA 95032 Ph: (408) 399-6205, Fax: (408) 399-5635
India: Ground Floor, Creator, Whitefield,
Bangalore 560 066, Ph: +91-80-28410775, Fax:+91-80-28411767 email:
info@247customer.com Website: www.247customer.com
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