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BPO.KnowledgeHills.com is your resource for latest information, articles and user forums discussing about IT Outsourcing and the BPO industry. Our comprehensive directory of all BPO and ITeS companies in the world has around 1000+ companies listed. Our BPO tutorial and Methodologies and Project Management Tutorial are very popular on the web.

If you are a BPO company or involved in Outsourcing Services, IT Enabled Services (ITeS) or offer Offshore development facilities please contact us to be listed in our directory.

BPO Tutorial

What is BPO? The concept of outsourcing started with Ross Perot when he founded Electronic Data Systems in 1962. EDS would tell a prospective client, "You are familiar with designing, manufacturing and selling furniture, but we're familiar with managing information technology. We can sell you the information technology you need, and you pay us monthly for the service with a minimum commitment of two to ten .... continue reading t he BPO Tutorial

BPO Methodologies

Outsourcing became a catchphrase in business areas in the 1990s. It was a well appreciated addition to the business lexis This market comprises 9 business functions of human resources, procurement, finance and accounting, customer care, logistics, engineering/R&D, sales and marketing, facilities operations and management and training. Outsourcing is a corporate strategy that companies adopt to enhance competitiveness of the company. By outsourcing non-core part of business operation and only concentrating on the core competence, companies can increase the productivity and efficiency in ... continue reading BPO Methodologies

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